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Top marketing platform provides actionable insights to improve online visibility, reputation and guest experience while outperforming the competition
Suddenlya leading marketing platform for multi-location brands announces the launch of its solution for restaurants and franchise groups, equipping them with industry-specific AI capabilities to be found online, build a stellar reputation, streamline social media and gain insights for improvement guests. experience and sales support.
Based on patented LLM (Large Language Models) designed specifically for the restaurant industry, Birdeye’s AI platform transforms complex data into actionable insights to help restaurants thrive in a dynamic and competitive market.
Centralizing guest feedback for useful insights
Birdeye’s Insights AI simplifies the process of gathering and analyzing guest feedback from reviews, surveys and direct input. Using restaurant-specific sentiment analysis, it enables businesses to uncover trends, solve problems and improve operations across locations.
“We’ve been getting mixed feedback on a particular menu item and we’re preparing to update our menu accordingly,” said Denise D’Amico Johnson, guest relations manager at Black Bear Diner, a popular family restaurant chain. “With Birdeye, we analyzed guest feedback in detail and found that this item is actually popular. This insight prevented a costly and unnecessary menu change and reinforced the value of listening to our guests at large.”
Insights AI also ranks venues based on reputation, sentiment and visibility, providing tailored recommendations to ensure consistently high performance and a strong brand image across all pages.
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Beat the competition with AI competitors
Competitor AI provides in-depth benchmarking that allows restaurants to compare guest sentiment, service quality and social media performance against local competitors. Features like direct competitive reports identify key strengths and weaknesses against specific competitors, while social media features compare performance against the competition and view top-performing posts for inspiration. This holistic approach ensures that restaurants can identify areas for improvement while highlighting strengths that drive loyalty.
Simplified listing and reputation management on Google, Yelp and more
Over 90% of diners use local search to find and choose restaurants. Birdeye’s top-ranked listings and reputation management platform ensure brands appear in local search and maintain a strong reputation.
Through a partnership with Yelp, Birdeye enables restaurants to seamlessly track and analyze their existing Yelp reviews from one centralized platform. This integration enables businesses to respond to guest feedback more quickly and efficiently, increasing satisfaction and trust.
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Optimized guest journeys with Olo integration
Birdeye integrates with more than 3,000 platforms to streamline workflows and ensure seamless operations, including industry-specific solutions tailored for restaurants. The latest integration with Olo, a leading restaurant technology provider, enables restaurant brands to efficiently manage critical location data across directories.
Through Olo’s existing dashboard, joint customers can now update key details such as name, address, telephone number (NAP), hours of operation and links to brand-specific offers in one centralized location. This data is automatically synced with Birdeye and distributed among major search directories and platforms, including Google, Facebook, Apple Maps, Yelp and others. Additionally, these updates are instantly reflected on local restaurant pages and store locators, ensuring consistent and accurate information wherever guests are looking.