Welcome to My Website

Thank you for visiting! If you don't see the pop-under, please click anywhere on the page.

Industry Leader Sal Uslugil Joins Ada to Scale the Next Generation of Enterprise Customer Service - adtechsolutions

Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

Industry Leader Sal Uslugil Joins Ada to Scale the Next Generation of Enterprise Customer Service


As Ada surpasses 5.5 billion interactions, Sal joins in expanding revenue and operations worldwide.

Adathe platform trusted by global businesses to deliver exceptional customer service is pleased to announce the appointment of Sal Uslugil as Chief Revenue Officer (CRO). A key figure in the success of enterprise software and SaaS leaders such as MicroStrategy, Clarabridge and Qualtrics, Sal’s leadership will drive Ada’s growth as an AI platform for world-class customer experiences.

Customer expectations have never been higher and Ada fulfills them to the letter. Trusted by brands like Square, YETI, Canva, and Monday.com, Ada has powered more than 5.5 billion interactions worldwide and helps businesses deliver seamless, personalized experiences without incremental overhead. With growing adoption and strategic partnerships with Microsoft and AWS driving innovation, the arrival of Sala reinforces Ada’s commitment to helping businesses stay ahead with modern, scalable service solutions.

Marketing Technology News: Roku introduces the Data Cloud Collaboration Suite

With nearly 30 years of experience building and scaling SaaS businesses, Sal has a proven track record of driving revenue and business growth. He has experience building new business units from the ground up, as well as leading revenue operations up to hundreds of millions of dollars, supporting global markets through strategic partnerships and operational excellence.

At Ada, Sal will lead revenue generation, partnerships and customer success with a focus on accelerating the platform’s exponential growth. Over the past year, Ada’s generative AI product has seen remarkable success, with a 6.3x increase in adoption and a 10x increase in conversation volume – proof that Ada is helping businesses scale customer service effectively through automation.

“Sal joins us at an ideal time as we build on our exciting growth in 2024 and deepen our commitment to helping companies deliver simple and effective services with AI,” he said Mike MurchisonCEO of Ada. With Sal at the helm, we are doubling down on our promise to help companies adopt the most effective AI Customer Experience (ACX) strategies to deliver more personalized service and achieve greater ROI than ever before.”

Marketing Technology News: MarTech Interview with Kelly Hopping, CMO @ Demandbase

“Ada is rewriting the customer service playbook in a big way, enabling businesses to deliver better, faster and more personal experiences,” said Sal Uslugil. “What excites me most is the company’s ability to not only meet today’s business challenges, but also anticipate tomorrow’s needs. Joining Ada means being part of a mission-driven team committed to making a meaningful impact on how businesses connect with their customers, and I couldn’t be more excited to help accelerate that vision.”

Sal’s leadership will strengthen Ada’s position as the premier AI platform for delivering exceptional customer service at scale. With solutions that deploy in minutes and integrate seamlessly with existing enterprise systems, Ada helps companies deliver consistent, personalized service through voice, chat, email and more. Ada’s impact is clear: monday.com reduced response time by 42%, AI Agent Epos Now saves 60,000 human hours every month with a 15% increase in CSAT within three months of launch, and Brigit’s AI Agent also improved CSAT by 15%. Ada continues to give businesses an edge, enabling them to provide proactive, effortless service that keeps customers coming back.

As businesses increasingly prioritize proactive, automated customer experiences, Ada enables them to redefine service standards, unlocking operational efficiencies and increased customer loyalty.



Source link

Leave a Reply

Your email address will not be published. Required fields are marked *