Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Batock stopped the planned maintenance trading at 10:00 UTC 3.
Batock had warned users on X The fact that the platform would be at 10 am at 10 am only entered the mode at noon and continued its full trading at 12:10 in the window after a determination, allows customers to place or cancel the manufacturer’s orders, but blocks the beneficiary’s activity.
When the spot and markets are returned online, several users reported abnormal balance changes and reversing the order.
A trader based in Brazil, identified as defined remora, he wrote that Request for download $ 104,000 submitted to the previous night was returned to its account in the form of 891 Solana (Sol) After the downtime.
The exchange at the same time expanded its margin debit from $ 31,000 to 111,000 USDTHe left him to relax manually at an estimated cost of $ 300 to $ 400.
Chinese User Hebi reported In a separate X fiber, which overturned the long positions to short positions and that some holding disappeared without a trace on the book.
Hebi said that no audit trail appeared in the history of the account, and the mistakes coincided with the downtime backpack.
Ferrante accuses the coding error, promises restitution
Ferrante dealt with events in the project’s discord report and described the incident as “programming error” and “unacceptable”.
He said the engineering team would “make a detailed check and further strengthen our process to prevent it from happening again.”
Ferrante asked customers affected to e -mail [email protected] And he said he could personally handle the claim. Wrote:
“If you had any problems that were our mistake, we will compensate.”
Ferrante added that the incident did not include binding infrastructure and claimed that the means were completely safe. He also noted that the backpack uses a two -stage computing wallet with multiple pages combined with a link to the cooling plant and a continuous agreement of assets according to assets.
The CEO for Backpack did not offer a time schedule for postmort, but said that the company will publish after the internal audit finding.
He also reiterated the backpack policy to pay any loss of the user caused by the replacement failure, including unintentional disposal or incorrectly affordable.
To compensate for users who had open positions and qualified for potential AirDrop native backpack token, promised Chinese profile on X double For users with active business positions 3 July.
