With over 10,000 customers, respond.io is poised to meet the growing demand for automation in Asia Pacific, with by 2026 a third of small and medium-sized enterprises they are expected to invest more in digital tools to address workforce shortages, minimize manual processes and increase productivity.

respond.io, global customer conversation management software, launches end-to-end AI-based solution for TikTok Messaging Ads along with TikTok Business Messaging integration. With these new features, businesses can now seamlessly manage all TikTok messages on the respond.io platform, allowing conversations from all popular channels to be handled in one place. This collaboration addresses the $4.1 trillion funding gap facing SMEs by reducing customer management time by 40% and increasing revenue by 30% with no additional marketing budget. In today’s economic environment, this offers a major advantage.

TikTok Messaging Ads allow potential customers to communicate with businesses directly on TikTok or through third-party messaging apps. For businesses with a multi-channel presence, this creates an opportunity to centralize communications across multiple messaging channels, laying the foundation for efficient workflows that can be scaled efficiently with respond.io.

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Integration with respond.io not only simplifies the management of TikTok Messaging Ads, but also enables TikTok Business Messaging, allowing companies to consolidate their TikTok interactions alongside other popular channels such as WhatsApp, Facebook Messenger and more. The platform also provides flexible integration with CRM and ERP, AI and automation for effective chat management, a robust inbox for sales teams to engage with high-quality leads, and detailed reports to track chat performance, measure ad campaign engagement and data usage. decision. Their common goal is to improve the customer experience, which currently contributes to $4.7 trillion in annual losses due to inefficiencies.

In the Asia Pacific (APAC) region, TikTok is a key channel among customers. The region’s consumer market, one of the fastest growing and most competitive in the world, is dominated by SMEs, which make up more than 97% of businesses.

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Meanwhile, these businesses face labor shortages, prevalent manual processes that lead to human error, and productivity issues, resulting in limitations to scaling. Studies show that by 2026, half of Asia Pacific SMEs will be using AI-based generative applications to solve these problems. Respond.io’s TikTok integration is ready to meet this growing demand.

“In a rapidly evolving digital environment, businesses face tremendous pressure to do more with less,” says Gerardo Salandra, CEO and co-founder of respond.io. “Management of TikTok customer inquiries was limited by the number of social managers available. Through our integration with TikTok Messaging Ads and being among the first to aggregate all TikTok interactions, including direct messages, into a single platform, we help businesses streamline operations. With Respond AI handling 74% of conversations autonomously, this integration enables SMEs using TikTok to achieve faster responses, a better customer experience and ultimately increased sales.

The open beta phase of respond.io’s TikTok Messaging Ads integration first launched in Asia Pacific before rolling out to Latin America and will eventually see global availability. Reag.io hereby reaffirms its commitment to enable small and medium-sized businesses around the world to overcome barriers to growth, leverage cutting-edge automation and thrive in an increasingly digital economy.