Servion Announces Enhanced Initiative to Expand Delivery of Verint’s AI-Powered Bots

The goal of the deepened ten-year partnership is to provide clients with unmatched value while achieving tangible business results in the field of artificial intelligence

Servinga dedicated customer experience (CX) solutions provider, announced a strategic initiative with Verint® (NASDAQ: VRNT ), The CX Automation Company™, to enhance Verint’s AI bot solutions delivery. This collaboration builds on Servion’s ten-year status as a Verint Gold Partner and further solidifies its commitment to providing superior AI-based solutions.

Frank Tersigni, Servion’s CFO, expressed his enthusiasm for the initiative: “By combining Servion’s implementation expertise with Verint’s innovative bot technology, we are poised to deliver unmatched value to our clients and enable them to rapidly achieve AI business results.”

Expanding options for better agent experience and operational efficiency

This initiative will leverage Servion’s extensive experience collaborating on the design, implementation and support of Verint CX Automation solutions. The aim of this synergy is to provide businesses with a more robust AI-driven bot solution that will enhance the agent experience, increase productivity and improve operational efficiency, ultimately driving competitive advantage, significant cost savings and tangible business results for clients.

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Frank TersigniChief Revenue Officer at Servion, expressed his excitement about this initiative: “We are excited to deepen our long-standing relationship with Verint through this strategic initiative. Verint Bots offers highly focused solutions that can be deployed quickly and enable organizations to realize results quickly. By combining Servion’s implementation expertise with Verint’s innovative bot technology, we are poised to deliver unparalleled value to our clients to rapidly improve customer and employee engagement strategies while achieving tangible AI business results.

Improving agent and customer experiences with artificial intelligence

Powered by advanced AI, Verint Bots offer organizations the ability to automate cross-channel interactions, reducing response times and allowing human agents to focus on more complex, value-added tasks. The initiative with Servion will accelerate the adoption of these solutions and enable more businesses to benefit from intelligent automation in customer service operations.

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Ken ArcherCommenting on the collaboration, Channel Chief, Americas at Verint said: “Our strategic initiative with Servion represents a significant milestone in our ten-year partnership, during which we have successfully deployed workforce engagement and CX automation solutions in some of the largest organizations in the world. . Servion’s track record in implementing Verint solutions combined with their CX and AI expertise makes them perfectly positioned to expand the reach and impact of our AI bot solutions. Together, we will enable businesses to transform their customer engagement capabilities, improve agent experiences and achieve new levels of operational efficiency in an increasingly digital world.”