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SMARSH®, The global communication data and intelligence leader has announced that he has acquired Callcabinet, a pioneer in recording calls and analytical technologies in the field of compliance. Integration will provide customers an unrivaled audio recording compatible with AI-powered voice analysis and the most robust digital communication and intelligence platform End-to-end.
“The connection with the Smarsh, the trusted leader of the Communications Communication, is an exciting opportunity to expand our innovative voice technology for a wider range of customers and industries”
Organizations that are looking for truly modern voice recording technology to remain competitive and compatible can now find it on a scale with Smarsh. Thousands of customers, including 90% of the best global financial institutions, are already using SMARSH for reliable digital communication management. Now, companies across all industries can also rely on smarsh for their full voice recording and analytical needs.
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This acquisition is in time because the regulatory authorities of the United Kingdom and the US maintain voice calls of acceleration. This is evidenced by more than $ 4B in GDPR and recent fines from CFTC (Commission for Commodity Futures). Organizations in heavily regulated industries such as financial services, medical care and government must quickly adopt advanced compliance technologies with the ability to capture the voice to alleviate the risk and damage to the reputation.
“This acquisition makes it possible to speed up our mission today to provide the most advanced and comprehensive platform for communication with AI communication on the market,” said Kim Crawford Goodman, CEO of SMARSH. “SMARSH continues to keep compliance with the only cloud data warehouse in this industry, along with Insights and AI communication capture for 100+ communication channels-E-mail to LinkedIn, WhatsApp and Zoom. With Callcabinet, the smarsh expands its leading ability to capture communication to include advanced and scalable voice capture, voice supervision, and voice insight technology. This will lead to an excellent level of integration and market value. ”
“The combination of Smarsha, a trusted leader of the communication compliance industry, is an exciting opportunity to expand our innovative voice technology for a wider range of customers and industries,” said Ryan Kahan, founder of Callcabinet. “Businesses of all sizes face considerable challenges in recording and managing voice communication due to older, expensive technology without sufficient flexibility. The integration of our modern and reliable voice technology with an SMARSH provides a powerful platform designed to help our global customers integrate, protect and accelerate their businesses across all types of compliance communication and more overview. ”
Callcabinet provides recording calls for organizations in a wide range of industries, including finances, insurance, health care, public sector, aviation, energy, legal provineer, cars, production, transport and retail. Callcabinet brings the robust partnership ecosystem of the alliance, including certified integration with Avaya, Cisco, Microsoft, Webex, Zoom and 8 × 8, expanding the opportunities of Smarsh’s channels via retailers and ISVs. The presence of the company on key markets – including Australia, Germany, South Africa and the UK – extends the global position and skills of SMarsh and provides even better services to customers.
