Vonage Achieves SOC 2 Type II Compliance for Network APIs, Reinforcing its Commitment to Data Security and Customer Trust

Vonagea global leader in cloud communications helping businesses accelerate their digital transformation and part of Ericsson, announced that it has achieved SOC 2 Type II compliance for its Vonage Network APIs. Vonage is one of the first network API providers to receive this certification, further highlighting its commitment to data security, operational transparency and customer trust.

SOC 2 Type II compliance is a rigorous security standard developed by the American Institute of Certified Public Accountants (AICPA) to assess a company’s internal controls and systems for data security, processing integrity, privacy, confidentiality and availability. It provides independent verification that Vonage has implemented the necessary controls to protect sensitive information, detect anomalies across the ecosystem, and quickly restore functionality in the unlikely event of an incident. In addition to securing network APIs, these measures play a critical role in protecting customers from broader threats such as fraud and identity theft. By securing sensitive data, Vonage helps prevent malicious actors from impersonating individuals or gaining unauthorized access to personal and financial data, ensuring trust and security in both digital and physical environments.

“Achieving SOC 2 Type II compliance is a reflection of Vonage’s robust security infrastructure and adherence to the highest industry standards,” he said Andy UlrichChief Information Security Officer at Vonage. “This certification demonstrates that by partnering with Vonage, organizations are engaging with a trusted leader that prioritizes security, privacy and customer success. With a combination of innovation, flexibility and security, Vonage Network APIs enable developers to build secure applications faster while giving businesses peace of mind to protect data and prevent fraud.

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The global average cost of a data breach is $4.88 million in 2024, businesses need assurance that their sensitive information is protected. SOC 2 Type II compliance is quickly emerging as the gold standard for cloud service providers. The certification evaluates not only the design of the organization’s security controls, but also their operational efficiency over time, verified by an independent audit.

“The shift from transactional, one-way communication to rich and engaging CX, coupled with the increasing sophistication of cyber threats, requires organizations to enable stronger security mechanisms,” he said. Raul Castanon, Sr. Research Analyst, Business Communications and Customer Experience at S&P Global Market Intelligence. “In our Voice of the Enterprise (VotE): Customer Experience & Commerce, Merchant Study 2024, many organizations reported an increase in fraudulent activity over the past year, including payment fraud (44%) and new account fraud (34%). With ever-evolving cyber threats, traditional authentication methods no longer meet the requirements for secure digital experiences. Two-factor SMS verification, which has been around for over 20 years, is widely used by banks and other businesses. However, it is vulnerable to attacks such as SIM swapping and eavesdropping.

“Mobile network operators are now trying to deliver services based on open network APIs that address these vulnerabilities using advanced authentication methods. These include network authentication, a service provided by mobile network operators that relays network signals such as silent authentication, SIM swapping, roaming, device status and account status indicators to assess the risk of allowing a user to access a digital account. In addition, network authentication can help organizations find the right balance between security and a seamless user experience. According to our VotE: Customer Experience & Commerce, Merchant Study cited above, achieving this balance remains a major challenge for many businesses. More than half (59%) of organizations surveyed say their approach to fraud prevention makes delivering a smooth CX challenging¹.”

For Vonage Network API customers, SOC 2 Type II compliance means:

• Improved data security: All necessary controls are in place to protect against unauthorized access to data.
• Anomaly detection: Continuous monitoring across the entire ecosystem quickly identifies any security incidents.
• Speedy recovery: Systems and operations can be quickly restored in the event of an incident.

Vonage Network APIs—built on CAMARA standards, an open-source initiative within the Linux Foundation—are reshaping innovation for developers, enterprises, and operators. By giving developers around the world direct and easy access to advanced networking capabilities, these APIs drive the creation of creative new services and applications that redefine customer engagement, such as:

• Fraud prevention and security: Vonage APIs offer robust tools to protect users and businesses from fraudulent activity. Leveraging advanced features, these APIs can enable secure and seamless user authentication along with real-time fraud detection to minimize risk and protect sensitive information.
• Better customer engagement: Using the Vonage Network API, developers can design innovative services that redefine how businesses interact with their customers. From optimizing communication channels to creating personalized experiences, these features pave the way for more meaningful and effective customer interactions.
• Effective workflow automation: Vonage APIs can help businesses automate critical processes, save time and improve accuracy. These features simplify operations, make systems more responsive and reliable, while reducing manual effort.
• Scalable application development: Developers can be empowered to create applications that meet evolving customer requirements. By providing access to advanced networking features, they support growth and adaptability, ensuring scalability without compromising performance or quality.
• Real-time statistics and analysis: Vonage’s network APIs also enable comprehensive data monitoring and generate actionable insights. Businesses can monitor performance metrics, customer behavior and network usage in real-time, enabling smarter decision-making and better results.

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These features ensure that developers, enterprises and operators have the tools they need to innovate securely and efficiently. Vonage’s network APIs not only strengthen security, but also increase engagement, efficiency and growth in today’s dynamic business environment.

Petr arbitratorsenior vice president of MagentaBusiness API (MACE) at Deutsche Telekom said: “Vonage’s achievement of SOC 2 Type II compliance is a significant milestone and an important step towards addressing the stringent requirements of industries such as banking and financial services. At Deutsche Telekom, we value partners who demonstrate an ongoing commitment to data security and operational excellence, enabling us to work together with confidence. Vonage’s adherence to this gold standard of compliance not only enhances the security framework that its network APIs provide, but also ensures that businesses, especially in highly regulated sectors, can innovate with confidence. Together, we enable organizations to create compelling and secure digital experiences for their customers.”

Vonage invests in benchmarking its security and privacy measures and maintains a wide range of compliance certifications across its product lines that are independently tested and audited by third parties, including ISO 27001, PCI-DSS, SOC, HIPAA, HITECH, HITRUST and CSA STAR. Vonage also adheres to global privacy standards through the General Data Protection Regulation (GDPR).